FAQs
1. Log on to shop.viystore.com
2. To add items to your cart, click on 'Add to Cart' with your desired quantity.
3. To review your items, click on the 'Cart' icon located at the upper right corner of the page.
4. Add in your preferred samples (available while stocks last) and if you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.
When you're ready to place your order:
5. Click on ‘Secure Checkout’ and your order summary will appear for your review.
6. Fill in your preferred Shipping Address, Shipping Method and Payment Option then click on ‘Place Order’ to proceed with the payment.
You will receive a confirmation email shortly after you have successfully placed your order.
2. To add items to your cart, click on 'Add to Cart' with your desired quantity.
3. To review your items, click on the 'Cart' icon located at the upper right corner of the page.
4. Add in your preferred samples (available while stocks last) and if you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.
When you're ready to place your order:
5. Click on ‘Secure Checkout’ and your order summary will appear for your review.
6. Fill in your preferred Shipping Address, Shipping Method and Payment Option then click on ‘Place Order’ to proceed with the payment.
You will receive a confirmation email shortly after you have successfully placed your order.
Please allow a minimum of 7 days—starting from your order date—for your parcel to be delivered.
All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of order, subject to the following terms and conditions:
- Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- For online orders, shipping costs associated with the return of the product will not be covered by Sephora. - Your rights under any applicable consumer law are additional to and not affected by Sephora's return and exchange policy above.
Met all the requirements? You can contact our Customer Service Team here. Select your issue as 'Returns / Exchanges' and provide your order number and the name of the item(s) you wish to return.
- Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- For online orders, shipping costs associated with the return of the product will not be covered by Sephora. - Your rights under any applicable consumer law are additional to and not affected by Sephora's return and exchange policy above.
Met all the requirements? You can contact our Customer Service Team here. Select your issue as 'Returns / Exchanges' and provide your order number and the name of the item(s) you wish to return.
If you've experienced an allergic reaction to one of our products, please get in touch with our Customer Service Team here.
Your input will help us communicate to the brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:
- Your order number/ name of the store the item was purchased from;
- The full name of the product that caused an allergic reaction; and
- A detailed description of the symptoms experienced
Our Customer Service Team may also ask for:
- Photos of the product; and
- Photos of the affected area
Since different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.
Your input will help us communicate to the brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:
- Your order number/ name of the store the item was purchased from;
- The full name of the product that caused an allergic reaction; and
- A detailed description of the symptoms experienced
Our Customer Service Team may also ask for:
- Photos of the product; and
- Photos of the affected area
Since different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.